Disclosure

You acknowledge and agree with the following:

DISCLOSURE FROM NONLAWYER

Lacey Garofano of H.O.P.E Document Preparation, LLC informed me that she is NOT a lawyer and may not provide legal advice. Additionally, she explained she cannot tell me what my rights or remedies are, cannot tell me how to testify in court, and cannot represent me in court.

Lacey Garofano also informed me that she is not a paralegal, cannot call herself a paralegal, and should not be called a paralegal by me. This is in accordance with Rule 10-2.1(b) of the Rules Regulating the Florida Bar. According to said rule, a paralegal is a person who works under the supervision of a member of The Florida Bar and who performs specifically delegated substantive legal work for which a member of The Florida Bar is responsible. Lacey Garofano is not a member of The Florida Bar and does not work under, or for, a member of The Florida Bar.

Lacey Garofano explained to me that she may only type the information provided by me, in writing, into the blanks on the forms. Lacey Garofano may not decide how to fill in the form and may not complete the form for me. If using a form approved by the Supreme Court of Florida, Lacey Garofano, will ask me factual questions to fill in the blanks on the forms and may also tell me how to file the forms.

Lastly, I can read English.

Business Information:   

Lacey Garofano

H.O.P.E Document Preparation, LLC

Telephone Number: 352-345-6291

POLICIES

Turnaround Time

In general, documents are completed within 7 days from the time the information necessary to complete the documents is received from you. It is possible to receive your documents sooner, but only if payment for Rush Delivery is received and we have both agreed to same. If you are requesting document preparation assistance for time sensitive documents, such as an Answer, I will make every effort to accommodate your deadline.

Revisions/Corrections

Once you receive your completed documents it is your responsibility to proofread them. Please confirm the names, addresses, and facts are correct. Should you find errors, on your end, or mine, please contact me as soon as possible so I can make corrections. Naturally, any error made by me will be corrected at no charge. Nor would I charge for minor revisions needed by you; however, it is my discretion what revisions are considered "minor". Please proofread your documents as soon as possible. I do not guarantee that even minor revisions will be made at no charge if you wait more than 14 days to request them. Revisions requested more than 14 days after you have received your documents may be subject to charges additional to your original fee. It is important you proofread your documents. I shall not be held responsible for any mistake, error, or omission in preparing documents. Additionally, it is ideal for all revision requests to be submitted at one time.

Document Storage

As I understand, I am under no obligation to store your documents. As a courtesy, I generally retain your documents for 30 days. If you request minor revisions or corrections on documents that were prepared more than 30 days prior to your request, I may still make those revisions or corrections, but you are required to send the documents to me in a format that I can revise, such as a .doc file, .docx file, or .rtf file. I cannot correct or revise pdf documents. And as previously stated, these revisions may be subject to charges.

Payments

Payments for all document preparation services are paid through this website. Should you need to use an alternative method of payment, please let me know and I will do my best to accommodate you. Documents will not be sent until payment has been received.

By submitting payment, you confirm that you are authorized to use the credit, or debit card you paid with. Any claim of unauthorized use made by you, to your bank, for services provided by me, would be an act of fraud on your part.

Should you have a dispute with me, or my services, it is your obligation to let me know so that I can resolve it.

Refunds

All payments are final. Refunds issued are at my sole discretion. I take pride in my work and aim to provide the best possible product. I would work with you to resolve any dispute as quickly and amicably as possible. I consider document preparation work as begun once I have received information from you verbally or in writing. I may, in my sole discretion, issue a full or partial refund even though your document preparation work has begun. I work compassionately. Any issuance of a partial, or full refund is not to be considered an admission that I made errors in preparing your documents.

Refunds may be sent via paper check through U.S. Mail.

 Agreement

I am glad to answer any questions you may have regarding my services prior to your decision to use them. My obligation to you officially begins when you submit payment. If before making payment, your inquiries whether by phone or email, require me to spend undue time with you - I may request charges for future phone calls and email correspondence.

Privacy

I do not keep or collect customer data. Payments are made through a third party. I never have access to your payment information. And I do not share your contact information, or personal information with anyone. This site and my services are directed towards adults. We do not serve those under 18.

Disclaimer

H.O.P.E Document Preparation, LLC is not a law firm. Lacey Garofano is not acting as your attorney. Our informational and legal document service is not a substitute for the advice of an attorney. I cannot provide legal advice and can only provide self-help services at your specific direction. I am not permitted to engage in the practice of law. I am prohibited from providing any kind of advice, explanation, opinion, or recommendation to a consumer about possible legal rights, remedies, defenses, options, selection of forms, or strategies. I do not predict outcomes and have no responsibility to know whether your documents are legally sufficient, or not. This site is not intended to create an attorney-client relationship, and by using this site or my document preparation services, no attorney-client relationship will be established. Instead, you are representing yourself in any legal matter you undertake. You are a Pro Se Litigant. My document service includes a review of your answers for completeness, spelling and grammar, as well as internal consistency of names, addresses and the like. Although I review your documents for typographical errors and proofread your documents prior to delivery you are ultimately responsible for correcting all errors in your documents. As a matter of policy, I will make corrections and minor revisions at no additional charge. At no time do I review your answers for legal sufficiency, draw legal conclusions, provide legal advice, or apply the law to the facts of your situation. If you need legal advice, or if your specific problem is complex, you should consult a licensed attorney. I am not responsible for any loss, injury, claim, liability, or damage related to your use of this site or my services.

In some cases, you will be provided with a blank form as part of our document preparation packet. For example, we prepare forms for dissolution of marriage, but we generally do not prepare the Family Law Financial Affidavit, or a Child Support Guidelines Worksheet. We provide you with a blank form. The Child Support Guidelines Worksheet is available on the Florida Supreme Court's site and includes a child support calculator.

Court filing fees are never included in my document preparation fees. Court filing fees are separate and to be paid directly to the Clerk of Court when you file. These fees are usually listed for you on the County Clerk’s website. Otherwise, you can call the Clerk to learn the fees associated with filing your specific documents.

This site is owned by H.O.P.E Document Preparation, LLC - all rights reserved.